Customers who wish to cancel an entire or partial order must notify us by 2:30 PST the day the order was placed. This may be done by calling us toll free at 1.800.906.7797. One of our sales representatives will assist you in processing your request. If your order has already been shipped, it may not be cancelled and will be subject to our “Exchange/Return Policy” stated below.
EXCHANGE / RETURN POLICY
We at Fairview Import Corporation are a company that stands 100% behind our merchandise and strive to keep our customers happy. That is why we offer the return and exchange of merchandise that do not meet our customer’s satisfaction. Please note that all returns or exchanges must be done within 20 days of the original shipping date and must require an authorization from a sales representative. All returns received at our warehouse without a proper authorization from our sales representatives will be rejected and returned to the customer.
If there is an error in packaging (i.e. boxes not being in full dozens), please contact our office immediately upon receiving your merchandise. One of our sales representatives will assist you in resolving the issue.
We under no circumstance refund shipping fees for returned merchandise. All return shipments are to be paid for by the customer. There will be a 20% restocking fee deducted from the total amount of merchandise returned.
For returns, please follow these instructions:
1. You must notify us by phone within 20 days of the ship date to process your return.
2. Please provide your invoice number when calling so our sales representatives may further assist you. Upon the authorization of your sales representative, a credit memo will be issued and shipping directions will be given. Please note that returns received without a proper authorization will be refused at the customer's own expense.
3. All items must be returned in full dozens only. This must consist of the original packaging and eyewear assortment in each box. Boxes found with mixed item numbers will not be accepted.
4. With your returned merchandise, please include the invoice number, company name on file, the original shipping address, and a daytime phone number.
Upon us receiving the merchandise, please allow 5-10 business days to process your return. We will then notify you of the total amount to be credited onto your account for a future order.
NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 20 DAYS FROM THE ORIGINAL SHIP DATE.